Returns & Exchanges Policy

At NOVA GLOW ACCESSORIES LTD, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.

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🔄 Returns

We accept returns within 14 days of delivery.

✅ Return Conditions:

• Items must be unused and unworn
• Items must be in their original packaging
• Proof of purchase (order confirmation or receipt) is required

❌ Non-Returnable Items:

• Earrings (for hygiene reasons, unless faulty or defective)
• Customized or personalized items

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🔁 Exchanges

We offer exchanges for defective or damaged items.
If you received a faulty product, please contact us within 48 hours of delivery with photos of the item.

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📦 Return Process

To initiate a return or exchange:

1. Email us at nova@novaglowaccessories.com
2. Provide your order number and reason for return
3. Our support team will guide you through the return instructions

Please do not send items back without contacting us first.

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💰 Refunds

• Refunds will be processed once the returned item is received and inspected
• Approved refunds will be issued to the original payment method
• Processing time: 5–10 business days

Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

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🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return parcels.

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📧 Contact Us

If you have any questions about returns or exchanges, please contact us:

📧 Email: nova@novaglowaccessories.com
📞 Phone: +44 7706 185613

Company Address:
NOVA GLOW ACCESSORIES LTD
49 TAME ROAD
BIRMINGHAM
UNITED KINGDOM
B6 7DT

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Thank you for shopping with NOVA GLOW ACCESSORIES LTD. We appreciate your trust and are committed to ensuring a smooth and reliable shopping experience.