Help & Customer Support
Welcome to NOVA GLOW ACCESSORIES LTD. We are committed to providing you with high-quality jewelry and excellent customer service. If you need assistance, please review the information below or contact us directly.
📦 Orders & Shipping
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is dispatched, you will receive a confirmation email with tracking details.
Shipping Times
- United Kingdom: 2–5 business days
- International: 5–12 business days (depending on destination)
Shipping Fees
Shipping costs are calculated at checkout based on your location.
🔄 Returns & Exchanges
We accept returns and exchanges within 14 days of delivery.
Conditions:
- Items must be unused and in original packaging
- Proof of purchase is required
Non-returnable items:
- Earrings (for hygiene reasons, unless defective)
- Personalized/custom items
To initiate a return, please contact us at:
📧 nova@novaglowaccessories.com
💍 Product Information
Our jewelry collections include bracelets, rings, necklaces, earrings, and arm cuffs.
Materials used:
- 18K Gold-plated
- Sterling Silver
We strive to ensure all product descriptions and images accurately reflect the items you receive.
🔐 Payments & Security
We accept major credit/debit cards and secure payment methods.
All transactions are encrypted and processed securely to protect your personal information.
📧 Contact Us
If you have any questions or need assistance, please reach out to us:
Company Name: NOVA GLOW ACCESSORIES LTD
Address:
49 TAME ROAD
BIRMINGHAM
UNITED KINGDOM
B6 7DT
Email: nova@novaglowaccessories.com
Phone: +44 7706 185613
We aim to respond to all inquiries within 24–48 business hours.
❓ Frequently Asked Questions
Q: Can I change or cancel my order?
A: Orders can only be modified or cancelled within 12 hours of placement.
Q: Do you offer international shipping?
A: Yes, we ship worldwide.
Q: Will I receive a tracking number?
A: Yes, tracking details will be emailed once your order has been shipped.
Thank you for shopping with NOVA GLOW ACCESSORIES LTD. We appreciate your trust and support.
