Help & Customer Support

Welcome to NOVA GLOW ACCESSORIES LTD. We are committed to providing you with high-quality jewelry and excellent customer service. If you need assistance, please review the information below or contact us directly.

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📦 Orders & Shipping

Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is dispatched, you will receive a confirmation email with tracking details.

Shipping Times

• United Kingdom: 2–5 business days
• International: 5–12 business days (depending on destination)

Shipping Fees
Shipping costs are calculated at checkout based on your location.

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🔄 Returns & Exchanges

We accept returns and exchanges within 14 days of delivery.

Conditions:

• Items must be unused and in original packaging
• Proof of purchase is required

Non-returnable items:

• Earrings (for hygiene reasons, unless defective)
• Personalized/custom items

To initiate a return, please contact us at:
📧 nova@novaglowaccessories.com

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💍 Product Information

Our jewelry collections include bracelets, rings, necklaces, earrings, and arm cuffs.
Materials used:

• 18K Gold-plated
• Sterling Silver

We strive to ensure all product descriptions and images accurately reflect the items you receive.

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🔐 Payments & Security

We accept major credit/debit cards and secure payment methods.
All transactions are encrypted and processed securely to protect your personal information.

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📧 Contact Us

If you have any questions or need assistance, please reach out to us:

Company Name: NOVA GLOW ACCESSORIES LTD
Address:
49 TAME ROAD
BIRMINGHAM
UNITED KINGDOM
B6 7DT

Email: nova@novaglowaccessories.com
Phone: +44 7706 185613

We aim to respond to all inquiries within 24–48 business hours.

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❓ Frequently Asked Questions

Q: Can I change or cancel my order?
A: Orders can only be modified or cancelled within 12 hours of placement.

Q: Do you offer international shipping?
A: Yes, we ship worldwide.

Q: Will I receive a tracking number?
A: Yes, tracking details will be emailed once your order has been shipped.

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Thank you for shopping with NOVA GLOW ACCESSORIES LTD. We appreciate your trust and support.