Frequently Asked Questions (FAQ)
🛍️ Orders
Q: Can I change or cancel my order?
A: You can request changes or cancellations within 12 hours of placing your order. After this time, orders may already be processed and cannot be modified.
Q: How do I know if my order is confirmed?
A: Once your order is placed, you will receive a confirmation email with your order details.
🚚 Shipping
Q: Do you ship internationally?
A: Yes, we ship worldwide.
Q: How long does delivery take?
A:
- United Kingdom: 2–5 business days
- International: 5–12 business days
Q: How can I track my order?
A: Once your order is shipped, we will send you a tracking number via email.
Q: Why is my order delayed?
A: Delays may occur due to customs processing, high demand, or courier issues. If your order is significantly delayed, please contact us.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.
Q: Are there items that cannot be returned?
A: Yes, for hygiene reasons, earrings cannot be returned unless they are faulty. Customized items are also non-returnable.
Q: How do I request a return?
A: Please email us at nova@novaglowaccessories.com with your order details.
Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after we receive and inspect the returned item.
💍 Products & Materials
Q: What materials are used in your jewelry?
A: Our products are made from 18K gold-plated materials and sterling silver.
Q: Will the jewelry tarnish?
A: With proper care, our jewelry is designed to last. Avoid contact with water, perfumes, and chemicals to maintain quality.
Q: Is your jewelry hypoallergenic?
A: Most of our pieces are designed to be skin-friendly, but if you have sensitive skin, we recommend checking product details before purchase.
🔐 Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards and other secure payment options available at checkout.
Q: Is my payment information secure?
A: Yes, all transactions are encrypted and securely processed.
📞 Contact
Q: How can I contact you?
A:
Email: nova@novaglowaccessories.com
Phone: +44 7706 185613
Company Address:
NOVA GLOW ACCESSORIES LTD
49 TAME ROAD
BIRMINGHAM
UNITED KINGDOM
B6 7DT
We aim to respond within 24–48 business hours.
If you have any additional questions, feel free to reach out to us anytime. We’re here to help!
